FIELDFIX was born out of the unlikely partnership of a utilities contractor and a specialist IT company. When Peter Cooper (utilities contractor) met Dave Hale (IT expert) he was feeling ‘the pain of paperwork’. He was tired from working late into the night administrating his business, and frustrated that it was so hard to see his actual revenue against costs incurred so he could grow his business confidently. He wished for a smart software system that, with some training, would enable his field crew to administrate his business from the field. A system that could capture data in the field like, material costs, staff hours and vehicle costs and allocate them to a job so that the data could be automatically sorted to track costs vs revenue in real time. When Dave said ‘yep, I can do that’, Pete jumped for joy and together they created FIELDFIX.
When Pete said, “It has to be simple for it to succeed, so that the fat fingers and thumbs out there will use a system they can believe in and understand”, Dave said, “yep, I can do that”. When Pete said, “I need the data to plug into my existing business processes and software”, Dave said “yep, I can do that.” When Pete said, “I need to capture events like job variations, incidents and issues on-site”, Dave said “yep I can do that”.
When Pete said “I need to scope and quote from the field. Can we manage complex jobs? We need to schedule and dispatch. Can we have custom fields? Can you do audit forms? How about As Builts?”, Dave said “yep, I can do that”. And so FIELDFIX evolved into an all-in-one system that manages every aspect of the job from quote to close and makes it simple for field crew to work smarter, not harder, to get the job done.
Both Pete and Dave, however are not just about the software, they pride themselves on delivering great service too. FIELDFIX has never been about taking over the world, but about ‘helping you do businesses, not paperwork’. FIELDFIX provides hands-on training and on-going support for all our customers, and also the benefits of on-going product development and enhancements at no extra costs. We really do listen to our customers’ needs and deliver. There is no limit to the data we can collect from the field, so if you find yourself saying “it would be good if we could do this… or how about that…’ pick up the phone and talk to us, we’re here to help.