Cloud Software, Contractor Software, disruptive technology, Field Service Management, hosted infrastructure, Mobile Job Management Software, mobility software, Software as a Service, Software for Construction, Software for Contractors

Why software design should be driven by the people who use it

“People who designed this system, don’t actually use it” – It’s surprisingly (and a little disconcerting) just how often you hear people around you saying this about their business software when they are struggling to get their daily job done and their “specifically designed” system just isn’t playing ball!

At FIELDFIX we take a very different approach to software design because we strongly believe our customers shouldn’t have to put up with job management software that “more or less” does what they need it to.

From the very beginnings FIELDFIX product development has focussed on the practical needs of field crew, with the people who use the system driving software development. Even the green background of FIELDFIX job software field app was chosen for its practical benefit. After trialling it in action at the coalface the guys in the field gave GREEN the big thumbs up for being the most practical colour for visibility that worked in all weather conditions. When the hot sun was beating down on the devices, or the skies were on downpour mode, the green screen remained easy to view and allowed the guys to keep working smart in the field.

To reference the great Steve Jobs:

“Design is not just what it looks like and feels like. Design is how it works.”

The FIELDFIX team couldn’t agree more. With FIELDFIX mobile job management software, everything we do starts with the design. Get that right, and the rest will follow. And above all, listen to your customers’ needs because they are the ones who will be using your software!

Contractor Software, Field Service Management, Health and Safety, Job Management Software, Mobile Job Management Software, Software for Construction, Software for Contractors, Software for field data collection

FIELDFIX makes light work of customising mobile forms to suit your business needs

When capturing data in the field there are two key points that should rank high on every companies list no matter what type of business they are in. One, make sure your software allows you to capture the right information from the field that fits with your business perfectly. Two, if there are any bespoke requirements that your business needs to explore, make sure the software is flexible enough to cater for customisation without costing the earth and taking an eternity to deliver. The good news is you don’t have to put up with the “more or less” answer because smart job software is built to deal with such key areas of importance.

FIELDFIX mobile forms allow you to capture exactly what you need in the field using mobile devices. With FIELDFIX Custom Fields feature you can add multiple custom fields to any form, allowing you to capture data in the field, fast, efficient and without the hassle of paperwork. It’s that easy!

Custom Form Mobile

Here are just a few examples of mobile forms we have developed for our customers:

  • Hazard ID forms
  • Audit forms
  • Vehicle check
  • Site Visitor Log
  • EWP daily check list (Elevated Work Platforms)

And with the key benefit of FIELDFIX custom forms being flexibility for our customers and the ability to update any mobile form be it Job Cards, Health & Safety reporting, Audit reporting and much more, the list just keeps on growing.

So, when it comes to choosing the right job software for your company, do your homework. Because not all job software solutions deliver what they promise. And remember Customised Reporting from the field doesn’t have to be hard. Contact us today and let FIELDFIX help you make light work of it.

Job management made easy
Cloud Software, Contractor Software, disruptive technology, Field Service Management, hosted infrastructure, Mobile Job Management Software, mobility software, Software as a Service, Software for Construction, Software for Contractors

Why software design should be driven by the people who use it

“People who designed this system, don’t actually use it” – Just the other day whilst in the bank I heard this very line and it got me thinking just how often you hear people around you saying this about their business software when they are struggling to get their daily job done and their “specifically designed” system just isn’t playing ball!

At FIELDFIX we take a very different approach to software design because we strongly believe our customers shouldn’t have to put up with job management software that “more or less” does what they need it to.

From the very beginnings FIELDFIX product development has focussed on the practical needs of field crew, with the people who use the system driving software development. Even the green background of FIELDFIX job software field app was chosen for its practical benefit. After trialling it in action at the coalface the guys in the field gave GREEN the big thumbs up for being the most practical colour for visibility that worked in all weather conditions. When the hot sun was beating down on the devices, or the skies were on downpour mode, the green screen remained easy to view and allowed the guys to keep working smart in the field.

To reference the great Steve Jobs:

“Design is not just what it looks like and feels like. Design is how it works.”

The FIELDFIX team couldn’t agree more. With FIELDFIX mobile job management software, everything we do starts with the design. Get that right, and the rest will follow. And above all, listen to your customers’ needs because they are the ones who will be using your software!

Agricultural Industry, Agricultural Spraying Industry, business reporting, Field Service Management, Job Management Software, Job Tracking Software, Software for Contractors, Software for field data collection, Software for the Agricultral Industry

FIELDFIX Customisation gives client what they need in just 3 days. Now that’s fast!

Once again it goes to show that software customisation doesn’t need to take an age to deliver, nor cost the earth. FIELDFIX received a new enquiry from an Agricultural Contractor on the Thursday. A one-man band, he was after a smart software solution that would replace his current cumbersome paper forms in the field and allow him to capture chemical use and quantities on the job quickly, efficiently and without the pain of paperwork.

Using our FIELDFIX Custom Forms feature our technical team were able to turn it around and get back to the customer by Monday, before they’d even had a chance to start the new working week. Now that’s fast!

Agricultural Industry_Spraying Custom Form

FIELDFIX gets smart with mobile Custom Forms for the Agricultural Spraying Industry

Gone are paper forms and hand-written records of chemicals used, rate per hectare, water application rate, how it was applied, temperature, wind speed, a wind speed rating, humidity level, weather conditions, paddock numbers and the list goes on! With some swift FIELDFIX customisation all this information can be captured using dropdown boxes, picklists and easy to enter fields on a tablet. FIELDFIX makes light work of what was previously a messy paper job and records all necessary information required for billing and reporting in the Agricultural spraying industry. No more muddy bits of paper lost under the seat!

Add to that the benefit of FIELDFIX job management and the total flexibility it offers customers to scale up or down depending on their business needs, for example if you’re going through a growth patch or increased seasonal demand such as the spraying season, FIELDFIX will keep you working smarter not harder.

So it really goes to show, when it comes to software customisation don’t be fooled into believing you have to be kept waiting, because smart job software is built to deal with such key areas of importance. And remember customised reporting from the field doesn’t have to be hard.

Contact us today and let FIELDFIX help you make light work of it.

Read more about how FIELDFIX makes light work of customising mobile forms to suit your business needs.

 

cloud based system, Cloud Software, Contractor Software, Field Service Management, hosted infrastructure, iPaas providers, Job Management Software, Software as a Service, Software for Contractors, software service providers, Testimonials

When it comes to software providers think “partners, not replacements”

In a recent article from CIO.com, Thor Olavsrud discussed the reasons why more and more businesses are turning over certain IT functions to managed service providers, allowing internal IT staff to focus their energies on strategic IT projects. With a collaborative working model and the focus being on “partners, not replacements” this practical approach certainly rings true with the FIELDFIX philosophy of “working smarter not harder” to get the job done.

These days, many software platforms try to be all things to everybody and end up being the jack of all trades and the master of none. At FIELDFIX we take a very different view. Our philosophy is built around utilising the best solution for each business requirement rather than a “take over the world” approach.

We like a practical, no-nonsense way of working and with over 20 years’ experience in the software industry, our customers know they can rely on us to deliver reliable job management software that does what they need it to do. Likewise, we enjoy working closely with our customers and always welcome their product innovation ideas, because we respect that our customers are the experts in their industry.

Working collaboratively and recognising the benefits that this brings definitely gets the thumbs up from the FIELDFIX team every time. After all, with clear communication and understanding about what the service provider’s roles and responsibilities are, what’s not to like about sound collaboration and like-minded companies working together to get the best result for both the business and its people.

Read more about us and the FIELDFIX way of doing business.

Cloud Software, Contractor Software, Field Service Management, hosted infrastructure, Job Management Software, Mobile Job Management Software

Why customer support really does count when implementing new job management software

With so many job management software solutions available in the market today, how do companies choose which one is best for their business? Of course, there are many important factors to consider from cost to “does it really do what I need it to” however, one important point that often gets overlooked is Customer Support. Here are a few reasons why this should rank high on your checklist, because although a lot of companies promise cheap software what you really need to be asking is “when it comes to support, do they have your back?”

Managing culture change

When companies decide to change from existing paper processes they need to feel supported every step of the way. After all, you aren’t just changing paper processes when implementing new software, you are often changing how people work, introducing a new culture. Especially for the guys in the field who, unlike office staff,  are often not experienced with using software to record and report on their daily activities at the coalface.

FIELDFIX job management software is delivered as a service. From the get go, you can expect hands-on customer support throughout from initial deployment right through to helping you make the most of FIELDFIX for years to come.

Furthermore, our thorough approach to implementation provides a low risk platform for managing the overall culture change required for mobile software implementation. FIELDFIX having come from the field understands this and has the toolsets and methodologies in place to assist organisations with getting to grips with this fundamental culture change within a business.

As Peter Cooper, FIELDFIX co-founder says:

“You can buy all sorts of software and leave it to the guys in the field to get to grips with it, but if they don’t buy into it, they’re not going to use it and then you’ve got nothing.”

We’ve got your back

Unlike many job apps, once you’re up and running our customer support doesn’t stop there. We understand that when you have a question, you need a quick response, and that automated “ticket” responses can not only be impersonal but very frustrating when you need an answer fast! That’s why when you call FIELDFIX support, you can be sure to get a reliable, personal response and we won’t keep you waiting.

Experience you can rely on

With over 20 year’s field service experience, we understand the practical needs of our customers. Rather than being a system designed in the office and pushed out to field crew to use, we started in the field and this gives us a unique perspective and understanding that many software companies cannot claim to have. Moreover, we know what works in the field through first-hand experience and we know what doesn’t work also.

So remember, introducing new software may be a serious business but it doesn’t have to be a stressful one. With the right level of customer support and experience, it can be both an enlightening and fun journey too!