Agricultural Spraying Industry, Business productivity software, business reporting, Cloud Software, Job Management Software, Job Software for Field Crews, Mobile Job Management Software, Mobile Workforce Management Software, Software for Construction, Software for Contractors

A no-nonsense, practical approach to training that works for your team as well as your budget

From its very beginnings FIELDFIX software was designed to work in any business. Built to offer mobile workforces from all kinds of industries the ability to not only capture but manage data from even the most remote places – the smart way.

As a result of our flexible design approach, we are finding that FIELDFIX is appealing to all sizes as well as all sorts of businesses, near and far. In fact, once they learn what FIELDFIX has to offer and just how easy it is to get up and running and start working smarter not harder; new customers are quick to jump on board! Just this week we welcomed a new customer on board by the end of their first demo, all done remotely.

But it’s not just our software that’s flexible in its design and set up. All too often we find software providers can over complicate the start-up process. At FIELDFIX we prefer the no-nonsense, practical approach to training and support and have put a lot of effort into making it as easy as possible to implement FIELDFIX.

We also understand that downtime is money wasted so when it comes to getting started with FIELDFIX, we guarantee to have your office and field crew up and running and working productively in no time.

What our customers want is a no-nonsense, practical approach to training that works for their team as well as their budget. Who can argue with that? It makes perfect sense to the FIELDFIX team! And once we’ve got you up and running our support doesn’t stop there. We positively encourage our customers old and new, to pick up the phone and talk to us, no matter how small the question may seem. After all, that’s what our support team is here for.

FIELDFIX support – we’re not just about the software, we’ve got your back.

 

Agricultural Spraying Industry, Contractor Software, Custom Forms, Job Management Software, Job Software for Field Crews, mobile forms, Mobile Job Management Software, Software for Construction, Software for Contractors, Software for the Agricultral Industry

The future looks bright

After an exciting round of trips to Christchurch this month we are delighted to welcome new customers to the FIELDFIX family. More and more we’re hearing how we are really good at getting the right information, to the right people, from anywhere, any time, with the emphasis always on flexibility for our customers and the ability to customise any mobile form fast! In the latest visits it was rewarding to see both old and new customers alike making the most this flexibility by utilising our FIELDFIX Custom Fields feature and adapting the FIELDFIX mobile forms to suit their business needs, both for the Agricultural Spraying and Asphalt Industries.

With more trips planned next month, it’s great to see FIELDFIX Job Management appealing to a diverse range of businesses from civil and construction to energy and many more. We are always pleased to gain first hand feedback from the people who use our software and the responses continue to be very encouraging. Above all, it’s good to know that our founding philosophy and vision for FIELDFIX job software is hitting the mark. I guess it’s fair to say Peter Cooper, GM and co-founder of FIELDFIX with over 20 years’ experience in the civil, construction and utilities contracting industry really did know what he was talking about when he said the market was needing:

“Smart job management software that the fat fingers and thumbs out there will want to use. The coal face users don’t need pretty, they need practical.”

Thanks Pete! And thanks to our customers for their continued support and honest feedback, and for helping us make FIELDFIX much more than just a job management system.

Job management made easy
Cloud Software, Contractor Software, disruptive technology, Field Service Management, hosted infrastructure, Mobile Job Management Software, mobility software, Software as a Service, Software for Construction, Software for Contractors

Why software design should be driven by the people who use it

“People who designed this system, don’t actually use it” – Just the other day whilst in the bank I heard this very line and it got me thinking just how often you hear people around you saying this about their business software when they are struggling to get their daily job done and their “specifically designed” system just isn’t playing ball!

At FIELDFIX we take a very different approach to software design because we strongly believe our customers shouldn’t have to put up with job management software that “more or less” does what they need it to.

From the very beginnings FIELDFIX product development has focussed on the practical needs of field crew, with the people who use the system driving software development. Even the green background of FIELDFIX job software field app was chosen for its practical benefit. After trialling it in action at the coalface the guys in the field gave GREEN the big thumbs up for being the most practical colour for visibility that worked in all weather conditions. When the hot sun was beating down on the devices, or the skies were on downpour mode, the green screen remained easy to view and allowed the guys to keep working smart in the field.

To reference the great Steve Jobs:

“Design is not just what it looks like and feels like. Design is how it works.”

The FIELDFIX team couldn’t agree more. With FIELDFIX mobile job management software, everything we do starts with the design. Get that right, and the rest will follow. And above all, listen to your customers’ needs because they are the ones who will be using your software!

Cloud Software, Contractor Software, Field Service Management, hosted infrastructure, Job Management Software, Mobile Job Management Software

Why customer support really does count when implementing new job management software

With so many job management software solutions available in the market today, how do companies choose which one is best for their business? Of course, there are many important factors to consider from cost to “does it really do what I need it to” however, one important point that often gets overlooked is Customer Support. Here are a few reasons why this should rank high on your checklist, because although a lot of companies promise cheap software what you really need to be asking is “when it comes to support, do they have your back?”

Managing culture change

When companies decide to change from existing paper processes they need to feel supported every step of the way. After all, you aren’t just changing paper processes when implementing new software, you are often changing how people work, introducing a new culture. Especially for the guys in the field who, unlike office staff,  are often not experienced with using software to record and report on their daily activities at the coalface.

FIELDFIX job management software is delivered as a service. From the get go, you can expect hands-on customer support throughout from initial deployment right through to helping you make the most of FIELDFIX for years to come.

Furthermore, our thorough approach to implementation provides a low risk platform for managing the overall culture change required for mobile software implementation. FIELDFIX having come from the field understands this and has the toolsets and methodologies in place to assist organisations with getting to grips with this fundamental culture change within a business.

As Peter Cooper, FIELDFIX co-founder says:

“You can buy all sorts of software and leave it to the guys in the field to get to grips with it, but if they don’t buy into it, they’re not going to use it and then you’ve got nothing.”

We’ve got your back

Unlike many job apps, once you’re up and running our customer support doesn’t stop there. We understand that when you have a question, you need a quick response, and that automated “ticket” responses can not only be impersonal but very frustrating when you need an answer fast! That’s why when you call FIELDFIX support, you can be sure to get a reliable, personal response and we won’t keep you waiting.

Experience you can rely on

With over 20 year’s field service experience, we understand the practical needs of our customers. Rather than being a system designed in the office and pushed out to field crew to use, we started in the field and this gives us a unique perspective and understanding that many software companies cannot claim to have. Moreover, we know what works in the field through first-hand experience and we know what doesn’t work also.

So remember, introducing new software may be a serious business but it doesn’t have to be a stressful one. With the right level of customer support and experience, it can be both an enlightening and fun journey too!