Software as a Service, Support

Meet Sam, who looks after “the FIELDFIX family”

This week we meet Sam, she’s like the ‘mother hen’ of FIELDFIX! She is an amazing people person and takes great care of all of us in the office as well as all our FIELDFIX customers. She is super, duper organised when it comes to accounts and admin, and keeps FIELDFIX ticking along nicely! Her role touches every area of the business and we often refer to Sam as ‘the glue’ that brings all things together!

Originally from the UK, Sam has held several international sales and marketing roles focussed on multi-national corporates and built a career in international product sales throughout Europe. She has brought to FIELDFIX a wealth of knowledge and experience in both product positioning and internal business processes. But what she’s enjoying most about working with FIELDFIX is the people management. Sam really enjoys getting to know people and she always finds time to ask how things are going, has a good listening ear and has a real knack of just getting things sorted!

Unlike her husband Dave, (Technical Director, FIELDFIX), Sam does not have a technical background so in order to pass the ‘Sam test’, she asks for little technical jargon and a good explanation of what the product does and how it will benefit our customers! Sam keeps FIELDFIX real, focussed and practical.

Sam has a BA (hons) in Languages for Business majoring in German and Spanish. She might be the best of British, but she enjoys a good German beer and is quite partial to tapas and sangria, preferably in Barcelona!

Over the last 4 weeks we’ve introduced you to the management team, but the FIELDFIX family doesn’t end there. With our amazing technical support staff, watch out for more introductions coming your way real soon.

Alternatively, contact us today to find out more about FIELDFIX. We’d love to hear from you.



Software as a Service, Support

Meet Pete, with a truck load of experience and personality he really is “one of a kind”

Here at FIELDFIX we all agree our Pete is “one of a kind”. A straight up, no non-sense kind of guy who is always prepared to go that extra mile to help. Add to the mix his 20 years’ experience in the utilities contracting industry means Pete brings real coal face experience to FIELDFIX.

He understands the practical needs of field crew out in the field, as well as managing a business. He knows about the ‘pain of paperwork’, and used to spend many late nights administrating his business. It was Pete’s vision for a smart system that would enable his field crew to administrate his business from the field that was the catalyst for FIELDFIX. “It had to be simple for it to succeed so that the fat fingers and thumbs out there would use a system they believed in and understood,” said Pete.

Pete believes very strongly in working smarter, not harder and continues to tell our tech team what the “real world” needs the system to do. It is his wealth of field experience combined with his forward thinking approach to business admin that really sets FIELDFIX apart from other software companies.

Pete also believes in ‘integrity without excuse’ and is passionate about helping FIELDFIX businesses grow. Pete is always happy to share his knowledge and experience, and give tips on how best to use FIELDFIX. For Pete, continued support of our customers is as important as the software itself.

Good on ya Pete! Surf’s up, go catch that wave… did we mention he likes surfing?

Visit meet the team to find out more.

Two unlikely companies come together
hosted infrastructure, Integration, Software as a Service, Support, Training and Support

Reliability, Integration and Control, 3 key factors when choosing your cloud-software

A recent article on cloud computing and how to choose the right service partner for your business highlighted 3 key components to keep in mind during your search process: reliability, integration and control. We decided to take a closer look at what they had to say and share how FIELDFIX compares.

1. Reliability: “The consistent reliability of IT services is crucial for any business.”

We couldn’t agree more. When the system your business depends on shuts down it can cause all kinds of stress, not to mention the actual cost of downtime. That’s why at FIELDFIX our hosted infrastructure includes best of breed servers, redundancy, data recovery and data security.

Furthermore, FIELDFIX’s core design was founded on the philosophy that everything we do is to help our customers work smarter, not harder, so that they can stay ahead of the game. That’s why we made sure our smart software works offline. So if your field crew is out in a remote area without cellphone coverage FIELDFIX still works, capturing the information ready for sending when the crew is back in coverage. This means things aren’t going to be missed just because a job is exceptionally remote.

When it comes to providing a consistent, reliable service, our customers are confident to leave IT to us. We take care of the “geeky” stuff, leaving you to get on with doing business.

2. Integration:  “integration of cloud services can introduce a host of new support, billing and management complexities”

With over 20 years’ experience in software design and development we understand the importance of integrating new systems with your current business operations. FIELDFIX was built to integrate and integration continues to play a key role in our ongoing product development. We welcome the opportunity to work actively with your existing software suppliers to ensure all systems talk to each other, just the way you want it.

3. Control: “controlling and managing your new cloud services should not create an additional burden on your IT team”

At FIELDFIX we’re not just about the software. We understand that implementing new software is a cultural change for your business. It involves re-training your staff, changing and adapting your processes, and more importantly your team need to believe in it and want to use it, because if they don’t, you’ve got nothing!  When customers come on board with FIELDFIX we personalize our training programmes to suit your business needs. Our hands-on training and support make sure your guys are up and running in no time.

Whilst we certainly don’t presume to be the best at everything, we are confident that FIELDFIX is, without a doubt, a stable, robust, tried and proven software solution. Our customers can rest easy that when it comes to reliability, integration and control FIELDFIX ticks all the boxes.

Source: comparethecloud, 11 Aug 2015, Maximizing the value of the cloud Read more

cloud based system, Custom Forms, Information Management, Job Management Software, mobility software, Support

FIELDFIX is smart software that really does work in any business

More recently, we’ve been attracting attention from all sorts of specialist industries near and far including security, electrical, logistics and transport. It’s really exciting to see how our FIELDFIX job management software is evolving to provide a wide range of businesses with a solution for their data capture and management needs.

More and more we’re hearing how we’re really good at getting the right information, to the right people, from anywhere, any time.

So if you feel like you are struggling under the burden of paper reporting systems, or finding it hard to  capture the information you need from the field and get it back into the business efficiently and instantly,  get in touch with the FIELDFIX team.

We’d love to hear more about your needs and welcome the opportunity to get you and your team working smarter, not harder. And of course it goes without saying, as is the FIELDFIX approach, we will support you every step of the way!

Contact us

Send timesheets from anwhere, any time
cloud based system, Job Management Software, Support

Embrace technology not run from it, to get ahead in business

To get ahead in this modern digital era, businesses need to embrace the smart new technology available to them, not run from it. It is inevitable that mobile and cloud based systems will eventually make paper based systems a thing of the past, however for many, it’s still a pretty daunting idea and understandably so. It’s not just about finding and purchasing the right software for your needs, and then making the switchover, it’s a cultural change for your business. It involves re-training your staff, changing and adapting your processes, and more importantly your staff need to believe in it and use it, because if they don’t, you’ve got nothing!

That’s why here at FIELDFIX we’ve got your back. Not only do we ensure that we can provide the right software for your needs, but we also support its implementation every step of the way. We will advise you from the initial set up, right through to training your staff on-site and providing on-going technical support. You can pick up the phone and call us anytime, we’re here to help.

So give us a call on 0800 FIELDFIX and have a chat about your needs today. Too often we hear our customers say “I wish I’d done this a year ago.”

Read more about FIELDFIX Support and how we can help you do business better.

Two unlikely companies come together
Job Management Software, Support


FIELDFIX was born out of the unlikely partnership of a utilities contractor and a specialist IT company. When Peter Cooper (utilities contractor) met Dave Hale (IT expert) he was feeling ‘the pain of paperwork’. He was tired from working late into the night administrating his business, and frustrated that it was so hard to see his actual revenue against costs incurred so he could grow his business confidently. He wished for a smart software system that, with some training, would enable his field crew to administrate his business from the field. A system that could capture data in the field like, material costs, staff hours and vehicle costs and allocate them to a job so that the data could be automatically sorted to track costs vs revenue in real time.  When Dave said ‘yep, I can do that’, Pete jumped for joy and together they created FIELDFIX.

When Pete said, “It has to be simple for it to succeed, so that the fat fingers and thumbs out there will use a system they can believe in and understand”, Dave said, “yep, I can do that”. When Pete said, “I need the data to plug into my existing business processes and software”, Dave said “yep, I can do that.” When Pete said, “I need to capture events like job variations, incidents and issues on-site”, Dave said “yep I can do that”.

When Pete said “I need to scope and quote from the field. Can we manage complex jobs? We need to schedule and dispatch. Can we have custom fields? Can you do audit forms? How about As Builts?”, Dave said “yep, I can do that”.  And so FIELDFIX evolved into an all-in-one system that manages every aspect of the job from quote to close and makes it simple for field crew to work smarter, not harder,  to get the job done.

Both Pete and Dave, however are not just about the software, they pride themselves on delivering great service too. FIELDFIX has never been about taking over the world, but about ‘helping you do businesses, not paperwork’. FIELDFIX provides hands-on training and on-going support for all our customers, and also the benefits of on-going product development and enhancements at no extra costs.  We really do listen to our customers’ needs and deliver. There is no limit to the data we can collect from the field, so if you find yourself saying “it would be good if we could do this… or how about that…’ pick up the phone and talk to us, we’re here to help.

Software field crew want to use
Support, Testimonials

Great support say our customers

We constantly strive to provide great service and support to our customers so when our customers tell us we’re doing a great job, it means a lot.

Our dedicated tech team pride themselves in knowing everything there is to know about FIELDFIX and are keen to share their knowledge with you.

Thanks you for your kind feedback and keep those questions coming, that’s the way we like it!

Read more about our FIELDFIX service and how we can help make your business a success by working smarter, not harder.