Job management made easy
Cloud Software, Contractor Software, disruptive technology, Field Service Management, hosted infrastructure, Mobile Job Management Software, mobility software, Software as a Service, Software for Construction, Software for Contractors

Why software design should be driven by the people who use it

“People who designed this system, don’t actually use it” – Just the other day whilst in the bank I heard this very line and it got me thinking just how often you hear people around you saying this about their business software when they are struggling to get their daily job done and their “specifically designed” system just isn’t playing ball!

At FIELDFIX we take a very different approach to software design because we strongly believe our customers shouldn’t have to put up with job management software that “more or less” does what they need it to.

From the very beginnings FIELDFIX product development has focussed on the practical needs of field crew, with the people who use the system driving software development. Even the green background of FIELDFIX job software field app was chosen for its practical benefit. After trialling it in action at the coalface the guys in the field gave GREEN the big thumbs up for being the most practical colour for visibility that worked in all weather conditions. When the hot sun was beating down on the devices, or the skies were on downpour mode, the green screen remained easy to view and allowed the guys to keep working smart in the field.

To reference the great Steve Jobs:

“Design is not just what it looks like and feels like. Design is how it works.”

The FIELDFIX team couldn’t agree more. With FIELDFIX mobile job management software, everything we do starts with the design. Get that right, and the rest will follow. And above all, listen to your customers’ needs because they are the ones who will be using your software!

Agricultural Industry, Agricultural Spraying Industry, business reporting, Field Service Management, Job Management Software, Job Tracking Software, Software for Contractors, Software for field data collection, Software for the Agricultral Industry

FIELDFIX Customisation gives client what they need in just 3 days. Now that’s fast!

Once again it goes to show that software customisation doesn’t need to take an age to deliver, nor cost the earth. FIELDFIX received a new enquiry from an Agricultural Contractor on the Thursday. A one-man band, he was after a smart software solution that would replace his current cumbersome paper forms in the field and allow him to capture chemical use and quantities on the job quickly, efficiently and without the pain of paperwork.

Using our FIELDFIX Custom Forms feature our technical team were able to turn it around and get back to the customer by Monday, before they’d even had a chance to start the new working week. Now that’s fast!

Agricultural Industry_Spraying Custom Form

FIELDFIX gets smart with mobile Custom Forms for the Agricultural Spraying Industry

Gone are paper forms and hand-written records of chemicals used, rate per hectare, water application rate, how it was applied, temperature, wind speed, a wind speed rating, humidity level, weather conditions, paddock numbers and the list goes on! With some swift FIELDFIX customisation all this information can be captured using dropdown boxes, picklists and easy to enter fields on a tablet. FIELDFIX makes light work of what was previously a messy paper job and records all necessary information required for billing and reporting in the Agricultural spraying industry. No more muddy bits of paper lost under the seat!

Add to that the benefit of FIELDFIX job management and the total flexibility it offers customers to scale up or down depending on their business needs, for example if you’re going through a growth patch or increased seasonal demand such as the spraying season, FIELDFIX will keep you working smarter not harder.

So it really goes to show, when it comes to software customisation don’t be fooled into believing you have to be kept waiting, because smart job software is built to deal with such key areas of importance. And remember customised reporting from the field doesn’t have to be hard.

Contact us today and let FIELDFIX help you make light work of it.

Read more about how FIELDFIX makes light work of customising mobile forms to suit your business needs.

 

cloud based system, Cloud Software, Contractor Software, Field Service Management, hosted infrastructure, iPaas providers, Job Management Software, Software as a Service, Software for Contractors, software service providers, Testimonials

When it comes to software providers think “partners, not replacements”

In a recent article from CIO.com, Thor Olavsrud discussed the reasons why more and more businesses are turning over certain IT functions to managed service providers, allowing internal IT staff to focus their energies on strategic IT projects. With a collaborative working model and the focus being on “partners, not replacements” this practical approach certainly rings true with the FIELDFIX philosophy of “working smarter not harder” to get the job done.

These days, many software platforms try to be all things to everybody and end up being the jack of all trades and the master of none. At FIELDFIX we take a very different view. Our philosophy is built around utilising the best solution for each business requirement rather than a “take over the world” approach.

We like a practical, no-nonsense way of working and with over 20 years’ experience in the software industry, our customers know they can rely on us to deliver reliable job management software that does what they need it to do. Likewise, we enjoy working closely with our customers and always welcome their product innovation ideas, because we respect that our customers are the experts in their industry.

Working collaboratively and recognising the benefits that this brings definitely gets the thumbs up from the FIELDFIX team every time. After all, with clear communication and understanding about what the service provider’s roles and responsibilities are, what’s not to like about sound collaboration and like-minded companies working together to get the best result for both the business and its people.

Read more about us and the FIELDFIX way of doing business.

Cloud Software, Contractor Software, Field Service Management, hosted infrastructure, Job Management Software, Mobile Job Management Software

Why customer support really does count when implementing new job management software

With so many job management software solutions available in the market today, how do companies choose which one is best for their business? Of course, there are many important factors to consider from cost to “does it really do what I need it to” however, one important point that often gets overlooked is Customer Support. Here are a few reasons why this should rank high on your checklist, because although a lot of companies promise cheap software what you really need to be asking is “when it comes to support, do they have your back?”

Managing culture change

When companies decide to change from existing paper processes they need to feel supported every step of the way. After all, you aren’t just changing paper processes when implementing new software, you are often changing how people work, introducing a new culture. Especially for the guys in the field who, unlike office staff,  are often not experienced with using software to record and report on their daily activities at the coalface.

FIELDFIX job management software is delivered as a service. From the get go, you can expect hands-on customer support throughout from initial deployment right through to helping you make the most of FIELDFIX for years to come.

Furthermore, our thorough approach to implementation provides a low risk platform for managing the overall culture change required for mobile software implementation. FIELDFIX having come from the field understands this and has the toolsets and methodologies in place to assist organisations with getting to grips with this fundamental culture change within a business.

As Peter Cooper, FIELDFIX co-founder says:

“You can buy all sorts of software and leave it to the guys in the field to get to grips with it, but if they don’t buy into it, they’re not going to use it and then you’ve got nothing.”

We’ve got your back

Unlike many job apps, once you’re up and running our customer support doesn’t stop there. We understand that when you have a question, you need a quick response, and that automated “ticket” responses can not only be impersonal but very frustrating when you need an answer fast! That’s why when you call FIELDFIX support, you can be sure to get a reliable, personal response and we won’t keep you waiting.

Experience you can rely on

With over 20 year’s field service experience, we understand the practical needs of our customers. Rather than being a system designed in the office and pushed out to field crew to use, we started in the field and this gives us a unique perspective and understanding that many software companies cannot claim to have. Moreover, we know what works in the field through first-hand experience and we know what doesn’t work also.

So remember, introducing new software may be a serious business but it doesn’t have to be a stressful one. With the right level of customer support and experience, it can be both an enlightening and fun journey too!

 

Contractor Software, disruptive technology, Job Management Software, mobility software, Software as a Service, Software for Construction, Software for Contractors

NEW Online Guided Tours helps customers get to grips with FIELDFIX fast!

Unlike many Apps out there today that leave it to the user to get to grips with the product, FIELDFIX job management is not just about the software. We recognise that as well providing smart software solutions, customers value training and ongoing support. When customers join the FIELDFIX family we want to make the transition to a new way of doing things as smooth as possible, so they can kick back and start enjoying the benefits in no time at all.

That’s why we’ve been busy creating a great new help interface FIELDFIX Online Guided Tours that will benefit both new and existing customers. Easily accessible at the top right of your FIELDFIX website, a drop down menu lists all you need to know from getting started to how to manage your jobs, contracts and business the smart way.

 

Guided Tours Top Menu

 

Existing customers will enjoy finding out all the latest tips and shortcuts FIELDFIX has to offer, and as FIELDFIX development never stands still there are always cool new features to explore.  New customers will benefit from our intuitive, step by step guided tour with easy to view pop up help boxes that take you through every screen, ensuring your staff are up and running in no time at all, just the way we like it!

 

Welcome to FIELDFIX Guided Tours

 

So whilst FIELDFIX is still very much about Software as a Service with hands-on training and personal customer support whenever you need it, our recent partnership with Maestrano and expansion into overseas markets provided the inspiration to extend our level of existing online customer support even further.

Introducing new technologies is often a daunting enough experience for most companies big and small, that’s why FIELDFIX aim to make it an exciting experience. Forget about the saying “no pain, no gain” with FIELDFIX Job Management software we promise the focus is all about the “gain”.

 

cloud based system, Cloud Software, Integration, Job Management Software, mobile forms, mobility software

Put FIELDFIX Audit Forms at the top of your checklist

How cool is this? FIELDFIX Audit Forms can take your big, complex, multi-page compliance wad of paperwork and put it neatly inside a handheld device, so you can complete it quickly and easily on-site!

There really is no limit to the information FIELDFIX can collect from the field. You can use it for large checklists like site audits, health and safety checks, conflicts checklists, client and job checklists, hazard ID, job start forms, complex plant checks (i.e. EWPs), basically any lengthy form with lots of yes/no questions.

FIELDFIX Audit Forms are so much more than just a ‘write your own online form’ as the data collected is automatically fed into our Job Management software which stores all job/client related data together, and can be readily accessed via one easy-to-view screen.

We recognise that not every business operates the same, so our Audit Forms are fully flexible for you to do it your way and make them specific to your company using the language that your guys in the field understand.

Moreover, FIELDIX Audit Forms also has the ability to accept up to 4 signatures for approval or confirmation that the information has been read, or is correct.

Our clients that are currently using our Audit Forms have found that they work well together with our Dropbox integration. Once the form has been completed, for example a site checklist, or health and safety risk assessment, it can be easily published and uploaded onto Dropbox from the FIELDFIX web interface. You can then create a link to that document on the mobile job form that is sent out to your field crew devices. Crew can then open, read, and then sign that the document has been read and understood, all done on just their smartphones while on-site.

Keep complex paper forms out of sight on your work-site. FIELDFIX makes it simple so your field crew can just get on with the job.

Read more.

Get the best team on the job without delay
Job Management, Job Management Software, mobility software

FIELDFIX automated Timesheet Reporting is a win win for everyone

FIELDFIX mobile Timesheets encourage field crew to capture information as they work. It may help to think of a mobile timesheet as being similar in concept to the old punch card system. Whenever the crew starts on a job they ‘clock in’ using their mobile phone or tablet. In this way the crew can simply clock on to a job as they are setting up. If they forget they can send this clock on in later and FIELDFIX will sort out the ordering and calculate the hours. As well as being user friendly, FIELDFIX Timesheets integrate seamlessly with FIELDFIX Job Management, so that time recorded is also automatically reported to the relevant job.

At FIELDFIX software development never stands still. The innovative wheels are constantly in motion, working closely with customers to find new ways of working smarter not harder in the field and back at the office.

One of the success stories of this way of working is the introduction of FIELDFIX automated Timesheet Reporting.  After changing from paper to FIELDFIX mobile Timesheets, our customer was keen to go one step further and encourage field crew to take responsibility for managing their own Timesheets. We discussed practical ways of sharing information with our customer that would empower field crew to help administrate their business from the field. Out of these discussions was born the practical yet innovative solution for FIELDFIX automated Timesheet Reporting. This enables field crew to receive a report of their Timesheets logged for that week.  The automated report goes straight to their inbox every Friday. Field crew can immediately see if they have missed any Timesheets, giving them the opportunity to update the system before close of payroll. Our customer highlights the benefit of this report is that it puts the admin ownership back on staff, making sure everyone does their bit to help administrate and manage the business from the field.

Our customer has found that since FIELDFIX automated Timesheet Reporting was introduced, they very rarely have to chase missing Timesheets. A win win for everyone wouldn’t you agree?

FIELDFIX ticks all the right boxes not just for field crew but for management too.

Read more FIELDFIX paperless Timesheets, right for your field crew and your business.

Send timesheets from anwhere, any time
Cloud Software, disruptive technology, Job Management, Job Management Software, mobility software

Why field crew and business owners give FIELDFIX job management software the big thumbs up!

One of the key benefits customers really like about FIELDFIX job management software is just how easy it is to use in the field.  From the very beginnings FIELDFIX product development has focussed on the practical needs of field crew and how we can best help them capture the information from the field in real time and get it back to where the business needs it. Peter Cooper, GM FIELDFIX with over 20 years’ experience in the civil and utilities contracting industry emphasizes that: “The coal face doesn’t need pretty, they need practical.”

As well as being practical for field crew, one of the other key benefits business owners and management alike value is the systems flexibility. In order to stay ahead of the game, businesses need to be able to adapt to change quickly. FIELDFIX job management offers complete flexibility to scale up or down to suit your business needs. Built to work in any business FIELDFIX caters for small companies with minimal users up to large international organisations where managing multiple contractors and complex jobs in real time is crucial.

FIELDFIX ticks all the right boxes not just for field crew but for management too.

 

cloud based system, Cloud Software, hosted infrastructure, Information Management, mobility software

Stop your business leaking cash with FIELDFIX Event Management mobility software

When you’re completing a job, it goes without saying that it’s important to make sure you get paid for the work you’ve done. More often than not, jobs can expand with unforeseen complexities. How do you track unplanned events without holding up the job’s progress? Whilst it’s not always possible to predict ad-hoc events, what’s important is making sure your field crew have the tools they need to report changes accurately and professionally, as it happens.

In keeping with our philosophy of working smarter not harder, FIELDFIX Event Management makes reporting unplanned events in the field quick and simple. Using smartphones and tablets, field crew take photos, enter descriptions; make sketches, even sketch on photos, it really is that simple! FIELDFIX then merges all photographic and text evidence into professional customer reports in seconds, making light work of reporting in the field from anywhere, any time.

Furthermore, FIELDFIX Event Management works seamlessly with FIELDFIX Job Management, automatically storing Event Reports to the corresponding job so that months or even years later you can easily access your job history with just a few clicks. Now that’s working smart!

Find out more about FIELDFIX Event Management, and stop your business leaking cash!

Budgeting, business reporting, Cloud Software, Job Management Software, mobility software, Testimonials

Knowing which clients are profitable can mean sink or swim for your business!

Everyone knows that having high turnover doesn’t necessarily equate to having good profitability. Of course, there are many cases where your customers, both large and small, are contributing well to your bottom-line in return for the great product or service that you provide. This is the ideal scenario that every business strives for, working in partnership with their clients and ensuring that you both have an ongoing sustainable business model. Unfortunately, the ideal is not always the case as we all know. It’s easy to get swept along keeping up with daily business and lose track of the bigger picture.

That’s where FIELDFIX mobile job management helps you to work smarter.  With its easy-to-use yet comprehensive job management and profit screens, FIELDFIX makes it easy for you stay on top of, not only individual jobs, but the bigger picture at all times, no matter how busy your day gets.

In a nutshell, FIELDFIX tells you which clients are worth the work and which ones aren’t! How? By providing you with the ability to view the profitably of any job, contract or client and it’s makeup at any given stage of their lifecycle.

Here’s what one of our customers, Austin Asphalt has to say.

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