Cloud Software, Contractor Software, Job Management, Job Management Software, Job Software for Field Crews, Job Tracking Software, mobility software, Software as a Service, Software for Contractors, Software for field data collection

Why field crew and business owners give FIELDFIX job management software the big thumbs up!

One of the key benefits customers really like about FIELDFIX job management software is just how easy it is to use in the field.  From the very beginnings FIELDFIX product development has focussed on the practical needs of field crew and how we can best help them capture the information from the field in real time and get it back to where the business needs it. Peter Cooper, GM FIELDFIX with over 20 years’ experience in the civil and utilities contracting industry emphasizes that: “The coal face doesn’t need pretty, they need practical.”

As well as being practical for field crew, one of the other key benefits business owners and management alike value is the systems flexibility. In order to stay ahead of the game, businesses need to be able to adapt to change quickly. FIELDFIX job management offers complete flexibility to scale up or down to suit your business needs. Built to work in any business FIELDFIX caters for small companies with minimal users up to large international organisations where managing multiple contractors and complex jobs in real time is crucial.

FIELDFIX ticks all the right boxes not just for field crew but for management too.

 

Cloud Software, Contractor Software, disruptive technology, Field Service Management, hosted infrastructure, Mobile Job Management Software, mobility software, Software as a Service, Software for Construction, Software for Contractors

Why software design should be driven by the people who use it

“People who designed this system, don’t actually use it” – It’s surprisingly (and a little disconcerting) just how often you hear people around you saying this about their business software when they are struggling to get their daily job done and their “specifically designed” system just isn’t playing ball!

At FIELDFIX we take a very different approach to software design because we strongly believe our customers shouldn’t have to put up with job management software that “more or less” does what they need it to.

From the very beginnings FIELDFIX product development has focussed on the practical needs of field crew, with the people who use the system driving software development. Even the green background of FIELDFIX job software field app was chosen for its practical benefit. After trialling it in action at the coalface the guys in the field gave GREEN the big thumbs up for being the most practical colour for visibility that worked in all weather conditions. When the hot sun was beating down on the devices, or the skies were on downpour mode, the green screen remained easy to view and allowed the guys to keep working smart in the field.

To reference the great Steve Jobs:

“Design is not just what it looks like and feels like. Design is how it works.”

The FIELDFIX team couldn’t agree more. With FIELDFIX mobile job management software, everything we do starts with the design. Get that right, and the rest will follow. And above all, listen to your customers’ needs because they are the ones who will be using your software!

Agricultural Industry, cloud based system, Competitive Advantage in Business, Contractor Software, Field Mobility Software, Job Costing Software, Job Management Software, Job Tracking Software, Software for Construction, Software for Contractors

Staying in the know doesn’t have to be a complicated affair

There’s one fact we can all agree on, and that is the more you understand your business, the better decisions you can make. Having said that, with so many job software solutions available today, how do you decide which one is right for your business? For many contractors the desire is definitely there to make the change and embrace new technology, but where to start when managing your daily business seems to soak up all of your time?

At FIELDFIX we prefer the practical approach to doing business. Unlike many Apps out there today that leave it to the user to get to grips with the product, FIELDFIX job management is not just about the software. We recognise that as well as providing smart software solutions, customers value training and ongoing support.

Moreover, we understand that when you have a question, you need a quick response, and that automated “ticket” responses can not only be impersonal but very frustrating when you need an answer fast! That’s why when you call FIELDFIX support, you can be sure to get a reliable, personal response and we won’t keep you waiting.

Introducing new technologies is often a daunting enough experience for most companies big and small. When customers join the FIELDFIX family we want to make the transition to a new way of doing things as smooth as possible, so they can kick back and start enjoying the benefits in no time at all. Because “staying in the know” really doesn’t have to be a complicated affair.

Business productivity software, civil construction management software, Competitive Advantage in Business, Field Mobility Software, Job Management Software for optimising staff productivity, Mobile Workforce Management Software, Testimonials, Vegetation Management Software

Does having smart systems in place help free up time for the important things like your people?

An article caught my attention this week that discussed the importance of listening to others when they are raising an issue of concern. Whether it’s friends, family or work colleagues, it highlighted that all too often we can trivialise other people’s concerns because it doesn’t seem important enough, in our opinion, to cause stress. The key point of note being;

“Every person’s “benchmark” for stress is different.”

(source: Mindfood, Trival Tribulations, Dr Emily O’Leary)

With our daily workloads and ever expanding “to do” lists it’s all too easy to get bogged down in the details and not make time to deal with one of the most important areas of your business – your staff. So when it comes to looking after your people and decreasing their daily stresses, does having smart systems in place help?

We spoke to one of our customers, FTTX Services, who utilises FIELDFIX automated Productivity Reporting to proactively empower their staff to want to work more efficiently. By giving them the tools they need their people are able to easily report their awesome work in the field to management. This kind of proactive, supportive approach has really helped FTTX expand their business and made work life so much more enjoyable and easier for their staff.

So, in an ever increasing tough market place, surely every additional competitive advantage a business can weld is of benefit to both the business and its staff. Finding solutions to help your people work smarter not harder, has surely got to be a win win for everyone. Freeing up invaluable time, enabling you to focus on the more important things in business like your people.

Case study: FTTX Services 

 

Job management made easy
Cloud Software, Contractor Software, disruptive technology, Field Service Management, hosted infrastructure, Mobile Job Management Software, mobility software, Software as a Service, Software for Construction, Software for Contractors

Why software design should be driven by the people who use it

“People who designed this system, don’t actually use it” – Just the other day whilst in the bank I heard this very line and it got me thinking just how often you hear people around you saying this about their business software when they are struggling to get their daily job done and their “specifically designed” system just isn’t playing ball!

At FIELDFIX we take a very different approach to software design because we strongly believe our customers shouldn’t have to put up with job management software that “more or less” does what they need it to.

From the very beginnings FIELDFIX product development has focussed on the practical needs of field crew, with the people who use the system driving software development. Even the green background of FIELDFIX job software field app was chosen for its practical benefit. After trialling it in action at the coalface the guys in the field gave GREEN the big thumbs up for being the most practical colour for visibility that worked in all weather conditions. When the hot sun was beating down on the devices, or the skies were on downpour mode, the green screen remained easy to view and allowed the guys to keep working smart in the field.

To reference the great Steve Jobs:

“Design is not just what it looks like and feels like. Design is how it works.”

The FIELDFIX team couldn’t agree more. With FIELDFIX mobile job management software, everything we do starts with the design. Get that right, and the rest will follow. And above all, listen to your customers’ needs because they are the ones who will be using your software!

cloud based system, Cloud Software, Contractor Software, Field Service Management, hosted infrastructure, iPaas providers, Job Management Software, Software as a Service, Software for Contractors, software service providers, Testimonials

When it comes to software providers think “partners, not replacements”

In a recent article from CIO.com, Thor Olavsrud discussed the reasons why more and more businesses are turning over certain IT functions to managed service providers, allowing internal IT staff to focus their energies on strategic IT projects. With a collaborative working model and the focus being on “partners, not replacements” this practical approach certainly rings true with the FIELDFIX philosophy of “working smarter not harder” to get the job done.

These days, many software platforms try to be all things to everybody and end up being the jack of all trades and the master of none. At FIELDFIX we take a very different view. Our philosophy is built around utilising the best solution for each business requirement rather than a “take over the world” approach.

We like a practical, no-nonsense way of working and with over 20 years’ experience in the software industry, our customers know they can rely on us to deliver reliable job management software that does what they need it to do. Likewise, we enjoy working closely with our customers and always welcome their product innovation ideas, because we respect that our customers are the experts in their industry.

Working collaboratively and recognising the benefits that this brings definitely gets the thumbs up from the FIELDFIX team every time. After all, with clear communication and understanding about what the service provider’s roles and responsibilities are, what’s not to like about sound collaboration and like-minded companies working together to get the best result for both the business and its people.

Read more about us and the FIELDFIX way of doing business.

Cloud Software, Contractor Software, Field Service Management, hosted infrastructure, Job Management Software, Mobile Job Management Software

Why customer support really does count when implementing new job management software

With so many job management software solutions available in the market today, how do companies choose which one is best for their business? Of course, there are many important factors to consider from cost to “does it really do what I need it to” however, one important point that often gets overlooked is Customer Support. Here are a few reasons why this should rank high on your checklist, because although a lot of companies promise cheap software what you really need to be asking is “when it comes to support, do they have your back?”

Managing culture change

When companies decide to change from existing paper processes they need to feel supported every step of the way. After all, you aren’t just changing paper processes when implementing new software, you are often changing how people work, introducing a new culture. Especially for the guys in the field who, unlike office staff,  are often not experienced with using software to record and report on their daily activities at the coalface.

FIELDFIX job management software is delivered as a service. From the get go, you can expect hands-on customer support throughout from initial deployment right through to helping you make the most of FIELDFIX for years to come.

Furthermore, our thorough approach to implementation provides a low risk platform for managing the overall culture change required for mobile software implementation. FIELDFIX having come from the field understands this and has the toolsets and methodologies in place to assist organisations with getting to grips with this fundamental culture change within a business.

As Peter Cooper, FIELDFIX co-founder says:

“You can buy all sorts of software and leave it to the guys in the field to get to grips with it, but if they don’t buy into it, they’re not going to use it and then you’ve got nothing.”

We’ve got your back

Unlike many job apps, once you’re up and running our customer support doesn’t stop there. We understand that when you have a question, you need a quick response, and that automated “ticket” responses can not only be impersonal but very frustrating when you need an answer fast! That’s why when you call FIELDFIX support, you can be sure to get a reliable, personal response and we won’t keep you waiting.

Experience you can rely on

With over 20 year’s field service experience, we understand the practical needs of our customers. Rather than being a system designed in the office and pushed out to field crew to use, we started in the field and this gives us a unique perspective and understanding that many software companies cannot claim to have. Moreover, we know what works in the field through first-hand experience and we know what doesn’t work also.

So remember, introducing new software may be a serious business but it doesn’t have to be a stressful one. With the right level of customer support and experience, it can be both an enlightening and fun journey too!

 

Contractor Software, disruptive technology, Job Management Software, mobility software, Software as a Service, Software for Construction, Software for Contractors

NEW Online Guided Tours helps customers get to grips with FIELDFIX fast!

Unlike many Apps out there today that leave it to the user to get to grips with the product, FIELDFIX job management is not just about the software. We recognise that as well providing smart software solutions, customers value training and ongoing support. When customers join the FIELDFIX family we want to make the transition to a new way of doing things as smooth as possible, so they can kick back and start enjoying the benefits in no time at all.

That’s why we’ve been busy creating a great new help interface FIELDFIX Online Guided Tours that will benefit both new and existing customers. Easily accessible at the top right of your FIELDFIX website, a drop down menu lists all you need to know from getting started to how to manage your jobs, contracts and business the smart way.

 

Guided Tours Top Menu

 

Existing customers will enjoy finding out all the latest tips and shortcuts FIELDFIX has to offer, and as FIELDFIX development never stands still there are always cool new features to explore.  New customers will benefit from our intuitive, step by step guided tour with easy to view pop up help boxes that take you through every screen, ensuring your staff are up and running in no time at all, just the way we like it!

 

Welcome to FIELDFIX Guided Tours

 

So whilst FIELDFIX is still very much about Software as a Service with hands-on training and personal customer support whenever you need it, our recent partnership with Maestrano and expansion into overseas markets provided the inspiration to extend our level of existing online customer support even further.

Introducing new technologies is often a daunting enough experience for most companies big and small, that’s why FIELDFIX aim to make it an exciting experience. Forget about the saying “no pain, no gain” with FIELDFIX Job Management software we promise the focus is all about the “gain”.