Agricultural Spraying Industry, Business productivity software, business reporting, Cloud Software, Job Management Software, Job Software for Field Crews, Mobile Job Management Software, Mobile Workforce Management Software, Software for Construction, Software for Contractors

A no-nonsense, practical approach to training that works for your team as well as your budget

From its very beginnings FIELDFIX software was designed to work in any business. Built to offer mobile workforces from all kinds of industries the ability to not only capture but manage data from even the most remote places – the smart way.

As a result of our flexible design approach, we are finding that FIELDFIX is appealing to all sizes as well as all sorts of businesses, near and far. In fact, once they learn what FIELDFIX has to offer and just how easy it is to get up and running and start working smarter not harder; new customers are quick to jump on board! Just this week we welcomed a new customer on board by the end of their first demo, all done remotely.

But it’s not just our software that’s flexible in its design and set up. All too often we find software providers can over complicate the start-up process. At FIELDFIX we prefer the no-nonsense, practical approach to training and support and have put a lot of effort into making it as easy as possible to implement FIELDFIX.

We also understand that downtime is money wasted so when it comes to getting started with FIELDFIX, we guarantee to have your office and field crew up and running and working productively in no time.

What our customers want is a no-nonsense, practical approach to training that works for their team as well as their budget. Who can argue with that? It makes perfect sense to the FIELDFIX team! And once we’ve got you up and running our support doesn’t stop there. We positively encourage our customers old and new, to pick up the phone and talk to us, no matter how small the question may seem. After all, that’s what our support team is here for.

FIELDFIX support – we’re not just about the software, we’ve got your back.

 

Agricultural Spraying Industry, Business productivity software, business reporting, Cloud Software, Job Management Software, Job Software for Field Crews, Mobile Job Management Software, Mobile Workforce Management Software, Software for Construction, Software for Contractors

A no-nonsense, practical approach to training that works for your team as well as your budget

From its very beginnings FIELDFIX software was designed to work in any business. Built to offer mobile workforces from all kinds of industries the ability to not only capture but manage data from even the most remote places – the smart way.

As a result of our flexible design approach, we are finding that FIELDFIX is appealing to all sizes as well as all sorts of businesses, near and far. In fact, once they learn what FIELDFIX has to offer and just how easy it is to get up and running and start working smarter not harder; new customers are quick to jump on board! Just this week we welcomed a new customer on board by the end of their first demo, all done remotely.

But it’s not just our software that’s flexible in its design and set up. All too often we find software providers can over complicate the start-up process. At FIELDFIX we prefer the no-nonsense, practical approach to training and support and have put a lot of effort into making it as easy as possible to implement FIELDFIX.

We also understand that downtime is money wasted so when it comes to getting started with FIELDFIX, we guarantee to have your office and field crew up and running and working productively in no time.

What our customers want is a no-nonsense, practical approach to training that works for their team as well as their budget. Who can argue with that? It makes perfect sense to the FIELDFIX team! And once we’ve got you up and running our support doesn’t stop there. We positively encourage our customers old and new, to pick up the phone and talk to us, no matter how small the question may seem. After all, that’s what our support team is here for.

FIELDFIX support – we’re not just about the software, we’ve got your back.

 

Cloud Software, Contractor Software, Field Service Management, hosted infrastructure, Job Management Software, Mobile Job Management Software

Why customer support really does count when implementing new job management software

With so many job management software solutions available in the market today, how do companies choose which one is best for their business? Of course, there are many important factors to consider from cost to “does it really do what I need it to” however, one important point that often gets overlooked is Customer Support. Here are a few reasons why this should rank high on your checklist, because although a lot of companies promise cheap software what you really need to be asking is “when it comes to support, do they have your back?”

Managing culture change

When companies decide to change from existing paper processes they need to feel supported every step of the way. After all, you aren’t just changing paper processes when implementing new software, you are often changing how people work, introducing a new culture. Especially for the guys in the field who, unlike office staff,  are often not experienced with using software to record and report on their daily activities at the coalface.

FIELDFIX job management software is delivered as a service. From the get go, you can expect hands-on customer support throughout from initial deployment right through to helping you make the most of FIELDFIX for years to come.

Furthermore, our thorough approach to implementation provides a low risk platform for managing the overall culture change required for mobile software implementation. FIELDFIX having come from the field understands this and has the toolsets and methodologies in place to assist organisations with getting to grips with this fundamental culture change within a business.

As Peter Cooper, FIELDFIX co-founder says:

“You can buy all sorts of software and leave it to the guys in the field to get to grips with it, but if they don’t buy into it, they’re not going to use it and then you’ve got nothing.”

We’ve got your back

Unlike many job apps, once you’re up and running our customer support doesn’t stop there. We understand that when you have a question, you need a quick response, and that automated “ticket” responses can not only be impersonal but very frustrating when you need an answer fast! That’s why when you call FIELDFIX support, you can be sure to get a reliable, personal response and we won’t keep you waiting.

Experience you can rely on

With over 20 year’s field service experience, we understand the practical needs of our customers. Rather than being a system designed in the office and pushed out to field crew to use, we started in the field and this gives us a unique perspective and understanding that many software companies cannot claim to have. Moreover, we know what works in the field through first-hand experience and we know what doesn’t work also.

So remember, introducing new software may be a serious business but it doesn’t have to be a stressful one. With the right level of customer support and experience, it can be both an enlightening and fun journey too!

 

Contractor Software, disruptive technology, Job Management Software, mobility software, Software as a Service, Software for Construction, Software for Contractors

NEW Online Guided Tours helps customers get to grips with FIELDFIX fast!

Unlike many Apps out there today that leave it to the user to get to grips with the product, FIELDFIX job management is not just about the software. We recognise that as well providing smart software solutions, customers value training and ongoing support. When customers join the FIELDFIX family we want to make the transition to a new way of doing things as smooth as possible, so they can kick back and start enjoying the benefits in no time at all.

That’s why we’ve been busy creating a great new help interface FIELDFIX Online Guided Tours that will benefit both new and existing customers. Easily accessible at the top right of your FIELDFIX website, a drop down menu lists all you need to know from getting started to how to manage your jobs, contracts and business the smart way.

 

Guided Tours Top Menu

 

Existing customers will enjoy finding out all the latest tips and shortcuts FIELDFIX has to offer, and as FIELDFIX development never stands still there are always cool new features to explore.  New customers will benefit from our intuitive, step by step guided tour with easy to view pop up help boxes that take you through every screen, ensuring your staff are up and running in no time at all, just the way we like it!

 

Welcome to FIELDFIX Guided Tours

 

So whilst FIELDFIX is still very much about Software as a Service with hands-on training and personal customer support whenever you need it, our recent partnership with Maestrano and expansion into overseas markets provided the inspiration to extend our level of existing online customer support even further.

Introducing new technologies is often a daunting enough experience for most companies big and small, that’s why FIELDFIX aim to make it an exciting experience. Forget about the saying “no pain, no gain” with FIELDFIX Job Management software we promise the focus is all about the “gain”.